We strive for excellence at all times in all aspects of what we do. Do we succeed? Only YOU, the most important part of our success, can tell us if we do. Please complete our customer feedback forms to tell us about YOUR Drake and Fletcher experience. All feedback will be passed to the relevant departmental manager.

Leave feedback about our …

-Select a Department- Sales Department Aftersales Department

Customer Experience Feedback – Vehicle Sales

Based on your overall purchase experience, how likely are you to recommend us?
"1" = Definitely Would Not							"10" = Definitely Would
1	2	3	4	5	6	7	8	9	10

		Poor	Below Average	Average	Above Average	Excellent
How would you rate our handling of your initial enquiry?
Was the sales executive -	Friendly?
	Helpful?
	Knowledgeable?
How was your introduction to our aftersales team (service & parts)?
		No	Yes	Not Given a Date
Did we give you a delivery date that we met?
Did the sales executive explain the Warranty and future Servicing requirements of your vehicle?
Has the sales executive contacted you since you took delivery of the vehicle?
Please add any comments you may wish to make

At which Drake & Fletcher dealership did you purchase your vehicle? --Select A Dealership-- Honda Maidstone Honda Tunbridge Wells Mazda Tunbridge Wells Mazda Maidstone Drake and Fletcher Please enter your details below and hit submit to send your feedback. Thank you for your time. Email Address* Registration Number* If your address details have changed, or are different from those shown on your invoice, please enter them below

Customer Experience Feedback - Aftersales Department

Based on your experience, how likely are you to recommend us?
"1" = Definitely Would Not							"10" = Definitely Would
1	2	3	4	5	6	7	8	9	10

		Poor	Below Average	Average	Above Average	Excellent
How easy was it for you to make an appointment?
Was the service receptionist -	Friendly?
	Helpful?
	Knowledgeable?
How would you rate the explanation of the work carried out?
		No	Yes
Did we advise you of the cost of the service at the time of booking?
Did we complete the service work in the agreed timescale?
Did we wash and vacuum your car?
Please add any comments you may wish to make

At which Drake & Fletcher Dealership did you have your car serviced? --Select A Dealership-- Honda Maidstone Honda Tunbridge Wells Mazda Tunbridge Wells Mazda Maidstone Drake and Fletcher Please enter your details below and hit submit to send your feedback. Thank you for your time. Email Address* Registration Number* If your address details have changed, or are different from those shown on your invoice, please enter them below